Careers

Retail Parts Advisor

Tell you what! We love Caravans and Camping and we're on the hunt for a keen, dynamic and skilled Retail Parts Advisor. At Wagga Caravans, we offer a comprehensive range of caravans across Lotus, Retreat, Goldstream, Millard and Cub Campers, whilst stocking caravans and camping accessories. Our fantastic community reputation is the point of difference of Wagga Caravans, as we strive to provide the best possible experience for our customers.

We take pride in being leaders within our industry, and having a great culture that is flexible around our team and is equally rewarding as it is enjoyable. Therefore, the successful applicant will need to be passionate about joining a great team and can actively support the retail sales at the front of house.

What is the Job About?

The Retail Parts Advisor provides customer service by assisting customers with inquiries, orders, and concerns both in person and over the phone. Advise customers on the best parts solutions for their needs, offering recommendations and alternatives when necessary. Communicate effectively with both customers and internal teams to ensure a smooth and seamless experience. Keep detailed records of customer interactions, transactions, and inquiries.

Your Role will Include but not Limited to:

• Represent the Wagga Caravans brand in a professional manner at all times. Ensure the showroom is well presented and appealing to customers.
• Develop and maintain positive relationships with customers.
• Ensure stock levels are appropriate to current business needs by conducting analysis on inventory and turnover. Maintain stock levels within agreed limits, avoiding both under and over-supply of individual parts. Undertake regular analysis on margin and inventory ageing.
• Maintain positive relationships with key suppliers and the Wagga Caravans Service Department. Provide the broader business with any technical assistance in relation to Parts.

Required Skills:

• Previous retail experience.
• Demonstrated ability to meet a deadline.
• Strong commercial acumen and highly developed communication skills; verbal, written, and listening.
• Able to build constructive relationships across multiple stakeholders; team, customers and suppliers.
• Ability to effectively operate the Microsoft Office Suite
• Previous History with Titan DMS (Preferred)

It's a great opportunity for the right person with the right attitude to join an already amazing crew, challenge yourself and learn some new stuff.

Think you have what it takes? Click below and submit an application.